All orders for prescription-only medication must be approved by our veterinary team before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the team. We aim to process orders within 5 working days. Delivery can take 1-3 working days from dispatch.

Service	Price	Details
Standard delivery	FREE	Orders processed within 5 working days. Estimated delivery in 1-3 working days from dispatch. £3.95 for orders under £39.99.

When will my order be delivered? 

The courier will attempt delivery between 8am and 8pm, Monday to Saturday as standard. Delivery can take 1-3 working days once dispatched.

How can I track my order? 

You can track your order by going to your account or by the email sent with your tracking number.

Can I return my order?

UK Pets are not able to accept returns on prescription medication. Please see our returns policy for more information.

Where do you deliver to?

UK Pets are only able to ship to the UK. This includes the Scottish Highlands. Unfortunately, we are unable to ship to the Channel Islands.

Can you deliver to Northern Ireland?

Unfortunately, from the 1st of January 2026 we will be unable to ship to Northern Ireland. Northern Irish customers can order up until the 15th of December 2025. This will ensure delivery prior to the 1st of January 2026. 

Will I be given an ETA for my delivery?

Yes, you'll receive a notification on the day of delivery with a 2-hour time slot.