All orders for prescription-only medication must be approved by our veterinary team before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the team. This is usually within a few hours but can take up to 72 hours from placing your order.

Service	Price	Details
Standard delivery	FREE	Estimated delivery in 5 working days. £2.95 for orders under £29.99.

Christmas Delivery

Standard delivery - Order by Monday 16th December

Please note: We cannot guarantee pre-Christmas delivery on orders placed after Monday 16th December. We will be closed for Christmas from 24th December and reopen on 2nd January 2025. Orders placed during this time will be dispatched as soon as possible upon our return in the New Year. All customer queries will also be replied to promptly once our team is back in the office. 

When will my order be delivered? 

The courier will attempt delivery between 8am and 8pm, Monday to Saturday as standard.

How can I track my order? 

You can track your order by going to your account or by the email sent with your tracking number.

Can I return my order?

UK Pets are not able to accept returns on prescription medication. Please see our returns policy for more information.

Where do you deliver to?

UK Pets are only able to ship to the UK. This includes the Scottish Highlands and Northern Ireland. Unfortunately, we are unable to ship to the Channel Islands.

Will I be given an ETA for my delivery?

Yes, you'll receive a notification on the day of delivery with a 2-hour time slot.