We pride ourselves on giving our customers a quality service, with over 7000+ 5 star customer reviews.
UK Pets has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them.
To lodge a formal complaint, please send an email to [email protected]. Anyone unhappy with the response that UK Pets has made to a formal written complaint should contact the Veterinary Medicines Directorate.
Please note that the VMD will only consider complaints about veterinary medicines, not about service, deivery or cost.Click here to lodge a formal complaint
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Our Customer Service is available Monday to Friday 9am - 5pm. In a veterinary emergency please contact your local veterinary surgery.